Refund policy
Last updated: October 7, 2026
Return window
Returns and exchanges can be requested within 7 calendar days of delivery.
Conditions
Items must be unworn, unwashed and unaltered, free from makeup, stains or odors, with all original tags attached and in the original packaging. Orders must be placed directly on our website.
Final sale
Items shown with a reduced sale price on our website are final sale. They cannot be cancelled, returned or exchanged, except when an item is defective, incorrect or damaged in transit. Orders placed with a discount code are not final sale and follow this policy.
How to return
- Email support@say-studios.com within 7 calendar days of delivery with your order number and the reason for your return.
- Once approved, we will send return instructions.
- Ship your item within 7 calendar days of approval.
- We inspect the item when it arrives and then issue your refund.
Returns sent without approval cannot be accepted.
Return address
TDF GLOBAL LLC - USF200
23801 Cypresswood Dr Ste A103
Spring, TX 77373-0006
United States
The recipient name must read exactly "TDF GLOBAL LLC - USF200". This code routes the parcel to us.
Return shipping
For returns that are not due to our error, return shipping is paid by the customer. Original shipping and return shipping costs are non-refundable.
Refunds
Once your return is received and inspected, the refund is issued to the original payment method within 10–15 business days. Your bank may take additional time to post the credit.
Exchanges
Exchanges are available for a different size or color, subject to availability. Request an exchange within 7 calendar days of delivery. We cannot reserve stock, so availability is confirmed when your return has been received and inspected. The replacement then ships free by Standard shipping. If the size or color you requested is no longer available, we will refund the item to your original payment method instead.
Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund, provided they have not shipped. Sale items cannot be cancelled.
If we cannot ship your order within the processing time stated in our Shipping Policy, we will email you a revised date and you may cancel the order for a full refund. This does not apply to sale items.
Defective, incorrect or damaged items
Contact us within 3 calendar days of delivery with photos that clearly show the issue. An unboxing video is encouraged but not required. This applies to all items, including sale items.
Once confirmed, we will send a free return label and arrange a replacement, subject to availability, or a full refund. Items must be returned with their original packaging, labels and accessories.
Lost parcels
A parcel is considered lost when its tracking has shown no movement for 10 consecutive business days, or when it has not arrived 10 business days after the end of the estimated transit time. Contact us within 30 calendar days of the estimated delivery date. We will open a claim with the carrier and arrange a replacement or a full refund.
If tracking shows your parcel as delivered but you have not received it, please check with neighbors and your building's mail room, then contact us within 7 calendar days of the delivery scan. We will open an investigation with the carrier. If the carrier confirms the parcel was lost or misdelivered, we will arrange a replacement or a full refund.
Refunds for lost parcels, cancellations and delayed shipments are issued to the original payment method within 10–15 business days of confirmation. Your bank may take additional time to post the credit.
What a full refund includes
When a refund is due to a defective, incorrect, damaged or lost item, a delayed shipment, or a cancellation within 24 hours, the full refund includes the item price, the shipping you paid, including Express, and duties and taxes.
For other returns, the refund covers the item price. Original shipping and return shipping costs are non-refundable.